Booking terms for guests

This summary is for information; only the full French version is binding.

These terms apply to stays booked direct on myhomeit.fr, in homes managed by My Home IT. For a booking made on Airbnb or Booking.com, the platform’s terms apply.

• Who you contract with: the owner of the home (the host). Your payment goes into the host’s Stripe account: that account’s name shows on the Stripe payment page and on your bank statement. Oasis collection homes: the host is Alex, founder of My Home IT, personally. My Home IT (MY HOME IT EURL, SIREN 904 619 509) manages the booking and the stay on the host’s behalf and does not collect the price of your stay.
• Price: in euros, all taxes included. The total shown before you send your request (or pay) lists the nights, discounts, cleaning fee (or “cleaning included”) and tourist tax: that is the final price, with no platform service fee.
• Payment: 100% of the stay by card (3D Secure) via Stripe. On-request bookings: we confirm your dates within 2 hours (9 a.m.–midnight; at night, from 9 a.m.), then send a secure payment link. We never ask for a bank transfer. Pay in 3 instalments, once online payment opens: with Klarna when the payment page offers it, on Klarna’s terms (Klarna decides whether to accept).
• Discounts: −5% each when booked 3 days or less before arrival, for 28 nights or more, or when booked more than 30 days ahead; plus one code (MYHOMEIT5: −5%, all year round). They can add up, but never beyond 20% of the price of the nights.
• Options: depending on the home and your dates, the page may offer paid options, each on its own line before payment: early check-in or late check-out (€20 each, €100 each at Domaine de l’Olympe; time shown on the page); once online payment opens, occasion pack (€199 per stay: rose decoration set up before you arrive, offered when arrival is at least 3 days after booking) and flexible cancellation (see Cancellation). No discount applies to these options.
• Extra night: once online payment opens, when the night just before your arrival or just after your departure is free and cannot be let otherwise, the page may offer it at 20% off the calendar price. It extends your stay and counts as a night of the stay (tourist tax, minimum stay, cancellation deadline); other discounts do not add to it, and it never counts towards the 28 nights of the long-stay discount.
• Gift cards: once online payment opens, bought on a home’s page (any amount from €20 to €5,000, paid by card into the Stripe account of that home’s host, code sent by email); our team may also give a commercial gesture (up to €5,000). Gift cards and commercial gestures are non-refundable and cannot be exchanged for cash; valid for 12 months (end date given with the code), only for the home they were issued for, in one or several stays. The amount is deducted from the total of the stay; it does not change the price of the nights, the discounts or the tourist tax. At least €1 is paid by bank card. Keep the code safe like cash: anyone who knows it can use it.
• Tourist tax: shown on its own line and collected on behalf of the host, who pays it to the town; free for under-18s. Not applicable in Tunisia.
• Cancellation: free up to 30 days before arrival, full refund within 5 to 10 working days (any part paid with a gift card is credited back to the gift card); after that, non-refundable. A booking made less than 30 days before arrival is non-refundable from the moment it is made, unless it has the flexible cancellation option. Flexible cancellation option (offered once online payment opens, when arrival is more than 14 days away, 10% of the nights after discounts): cancellation stays possible up to 14 days before arrival, with everything refunded except the price of the option.
• Deposit: card imprint via Swikly, amount depending on the home, shown before payment; released automatically after the stay when all is well.
• Times: check-in from 3 p.m., check-out by 11 a.m. (some very large houses: check-in at 4 p.m.). Arriving earlier or leaving later is only possible with the paid early check-in or late check-out option, when the page offers it. Our team answers from 9 a.m. to midnight, 7 days a week; an AI assistant answers written messages at night.

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A question? WhatsApp +33 6 79 65 34 30, +33 1 59 44 02 51 or [email protected].